Terms and Conditions

These terms and conditions explain the main rules for using Tang Luck Casino’s website, your player account, the games, promotions, and related services offered through tangluck.com. Tang Luck Casino operates as a sweepstakes and social casino, using two virtual coin types - Gold Coins and Sweeps Coins - with different purposes described below.

By accessing the site, creating an account, claiming a promotion, playing games, or requesting a prize redemption, you agree to follow these platform rules and any additional rules shown in specific areas of the site (such as promotion pages or redemption screens). If you do not agree, please do not use the platform.

These service terms are written to set clear expectations, support fair play, and help protect both players and the operator.

Adults Only - Who Can Use Tang Luck Casino

Tang Luck Casino is intended for adults only. You must be at least 18 years old, and you must also be of legal gambling age where you are physically located when you access or use the platform.

It is your responsibility to confirm that participating in online sweepstakes-style casino games is lawful in your location. The operator may restrict or block access in certain countries, regions, or jurisdictions, including specific parts of the United States, where the service is not offered.

Availability can change, and access may be limited based on compliance needs, technical controls, or policy updates.

A Quick, Clear Explanation of Gold Coins and Sweeps Coins

Tang Luck Casino uses a dual-currency model:

• Gold Coins (GC) are used for entertainment play only and have no real-world value. Gold Coins are not redeemable for cash or cash equivalents.
• Sweeps Coins (SC) may be redeemable for prizes, subject to eligibility, verification, playthrough, and redemption rules. For redemption purposes, Tang Luck Casino uses a value of 1 SC = $1.

Sweeps Coins are not sold directly. They are typically received through promotions, bonus offers, rewards, and other free methods described on the site.

Getting Started the Right Way - Account Registration Rules

To use the full services, you will need to register and create a player account. When you register, you agree to provide accurate, current information and to keep it updated if anything changes.

Key account expectations include:

• Your account must be registered in your own legal name.
• You may have only one account, unless the operator clearly allows otherwise in writing.
• You may not create an account on behalf of someone else, or use another person’s account.

If Tang Luck Casino reasonably believes that an account is using false information, duplicates, or is otherwise not compliant with these conditions of use, the account may be limited, suspended, or closed after review.

Verification That Protects Players - Identity Checks and KYC

To help prevent fraud, protect the community, and support lawful operation, Tang Luck Casino may request verification at any time, including before processing a redemption. This may include asking for information or documents to confirm:

• identity and age
• address or location
• ownership of a payment method used for purchases
• account activity details needed to keep the platform safe

If requested verification is not provided, cannot be confirmed, or does not match account details, the operator may delay or decline a transaction, restrict account features, or pause redemptions until the review is complete.

Your Account, Your Responsibility - Safe Use and Security

You are responsible for keeping your login details confidential and for all activity that happens through your account. If you think someone else may have accessed your account, you should contact support as soon as possible.

Player accounts are personal. You may not:

• share your account with anyone
• transfer or sell your account
• allow someone else to play on your behalf
• use the platform in a way that hides who is actually playing

Purchases, Redemptions, and Balances - What to Expect

Tang Luck Casino may offer Gold Coin purchases, which can include bonus Gold Coins and promotional Sweeps Coins, depending on the offer. Available payment methods can include Apple Pay, Bank Transfer, MasterCard, PayPal, and Visa, but availability may vary by location, device, banking rules, and internal controls.

Important points about payments and balances:

• Processing times, limits, and required checks can vary.
• Redemption requests may be reviewed before approval, including identity and payment-method verification.
• The platform may apply reasonable controls to prevent fraud, chargeback abuse, or unauthorized transactions.

Sweeps Coins can be subject to playthrough requirements before redemption. Sweeps Coins may also expire after a period of inactivity - currently, Sweeps Coins expire 90 days after your last login.

Bonus Offers Without the Confusion - Promotions and Playthrough

From time to time, Tang Luck Casino may offer promotions such as welcome offers, first purchase offers, scratch card rewards, referral rewards, mail-in entry rewards, and limited-time campaigns. Promotions can change, and not all offers will be available to all players or in all eligible locations.

Promotions may include separate bonus terms, which can cover:

• eligibility and location requirements
• how and when a bonus is credited (automatic or manual claim)
• time limits and expiration rules
• playthrough requirements for Sweeps Coins
• maximum redemption limits, if applicable
• game eligibility and any restrictions tied to the offer

Unless a promotion states otherwise, Sweeps Coins generally must complete a 1x playthrough before they can be redeemed for prizes.

If you participate in a promotion, you are responsible for reviewing the specific promotion rules shown at the time you claim it, as those details control how the offer works.

Prize Redemptions - Fees, Limits, and Timing

If you request a prize redemption using Sweeps Coins, Tang Luck Casino applies redemption rules designed to keep the process fair and manageable for players and the operator.

Redemption terms may include:

• one redemption request per account per 24 hours
• a daily redemption cap of $10,000
• a redemption fee of 5% of the redemption amount, capped at $250
• a minimum redemption threshold that may apply based on internal controls and eligibility checks
• processing within 24 hours, with a payout target of up to 3 days after approval

Payout timing can vary based on your selected method and any required reviews. For example, bank transfers may take up to 10 business days depending on banking networks and verification status.

If the platform indicates a payout-timing commitment for an approved redemption and that timing is missed, compensation may apply under the rules shown in the redemption flow or applicable policy.

Access to Games and Features - Availability Can Change

Tang Luck Casino offers a mix of entertainment-style casino content, which may include slots, table games, arcade games, and live dealer titles from multiple software providers. The game library, features, and promotions may change over time.

While the operator aims to provide reliable access, some games or site features may be unavailable due to:

• maintenance windows and updates
• software or provider changes
• device, browser, or connectivity limits
• location-based restrictions
• unexpected technical issues

The operator may add, remove, suspend, or limit games, promotions, or features at any time, including for compliance or operational reasons, without guaranteeing that any specific title or offer will always remain available.

Fair Play Standards - What’s Not Allowed

Tang Luck Casino is designed for personal entertainment and fair participation. You agree not to misuse the platform or attempt to gain an unfair advantage.

Prohibited behavior includes, for example:

• providing false or misleading information
• fraud, stolen payment methods, or unauthorized transactions
• collusion with other players, including coordinated play to exploit promotions
• chargeback abuse or attempting to reverse legitimate transactions to avoid payment
• bonus abuse, including creating multiple accounts or exploiting offer mechanics
• using bots, scripts, automation tools, or unauthorized software
• attempting to manipulate games, site systems, or redemption processes
• allowing someone else to play through your account

If activity appears inconsistent with fair play, the operator may investigate and take reasonable action under the account rules below.

When Tang Luck Casino May Step In - Restrictions, Holds, and Account Actions

Tang Luck Casino may refuse service, limit features, suspend promotions, place holds on redemptions, or close an account when it reasonably believes that:

• these conditions of use have been violated
• verification is incomplete or cannot be confirmed
• transactions appear unauthorized, high-risk, or fraudulent
• there is suspected bonus abuse, collusion, or chargeback activity
• required compliance checks cannot be completed

When possible and appropriate, the operator may attempt to resolve issues through support and verification steps. In some cases, however, immediate restrictions may be necessary to protect players, the platform, and payment networks.

Mistakes Happen - Handling Errors and Technical Issues Fairly

From time to time, technical problems can occur, including interrupted gameplay, display errors, incorrect balances, bonus crediting issues, or game malfunctions. If an obvious error occurs, Tang Luck Casino may correct it and adjust affected balances, bonuses, or outcomes in a fair and reasonable way.

If you believe your account was impacted by an error, contact support with details such as the game name, time, and what you observed, so the issue can be reviewed.

Responsible Gaming - Keep It Safe and Enjoyable

Gambling-style entertainment should be treated as fun, not as a way to make money. Tang Luck Casino encourages responsible play and offers tools that may include purchase limits, play limits, cool-off breaks, and self-exclusion options, which can be requested through support.

If you feel that playing is no longer staying within your comfort zone, taking a break and reaching out for help is a smart step.

Content Ownership - Intellectual Property Basics

All site content and materials, including the design, logos, text, graphics, and software elements, are owned by Tang Luck Casino, its operator, or its licensors, and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission, except as needed for normal personal use of the platform.

Third-Party Providers and Linked Services

Some parts of the Tang Luck Casino experience may be powered by third-party providers, including game studios, payment processors, identity verification vendors, and technical service partners. These providers may have their own operational limits, outages, or eligibility requirements.

The operator is not responsible for third-party interruptions outside its reasonable control, but it may work with providers to resolve issues when possible.

Liability Limits - A Practical Explanation

Tang Luck Casino works to operate a stable and secure platform, but it cannot accept responsibility for losses or damages caused by factors outside its reasonable control or caused by misuse of the service. This can include, for example:

• internet outages, device problems, or unsupported browsers
• delays or failures caused by third-party providers
• user mistakes, such as sending incorrect details or sharing login information
• events such as severe service disruptions, emergencies, or other force majeure circumstances

Nothing in these terms limits rights that cannot be limited under applicable law.

“As Is” and “As Available” - No Guarantees of Uninterrupted Service

The website, games, and services are provided on an “as is” and “as available” basis. Tang Luck Casino does not promise uninterrupted access, constant availability of any specific game or feature, or error-free operation at all times.

Updates to These Terms - Staying Current

Tang Luck Casino may update these site terms from time to time to reflect operational changes, compliance needs, or improvements to how the platform works. The most recent version posted on the website applies from the date it is published, unless a different effective date is stated.

Continuing to use the platform after updates are posted means you accept the updated terms. Checking this page periodically is the best way to stay informed.

Other Policies You Should Review

These service terms work alongside other important site policies and notices. Depending on what you do on the platform, you may also want to review the Privacy Policy, Cookie Policy, Responsible Gaming information, bonus-specific rules, and any published AML and KYC guidance. For more details about how personal information is handled, see the “Privacy Policy” page.

Need Help? Here’s How to Reach Support

If you have questions about these terms, your account, promotions, or redemptions, contact Tang Luck Casino through the official support channels. Email support is available at “support@tangluckcasino.com,” and live chat may be available on the site when agents are online.

Using Tang Luck Casino should feel straightforward and fair. These terms are here to set clear expectations for your account, gameplay, promotions, and redemptions, and your continued use of the platform means you agree to follow them.